Shipping & Returns

Shipping Policy

  • FREE Standard Ground Shipping on Retail Orders Over $185 for shipping within the contiguous U.S. (48 states) via ground shipping.
  • Orders placed after 12:00 Noon PST will be processed the following business day.
  • Orders placed after 12:00 Noon PST on Fridays, will be processed the following Monday.
  • We do not ship overnight or Next Day Air. We ship 2nd Day Air via UPS only within the contiguous U.S. The day you order does not count even if ordered before 12:00 Noon PST. For instance, if you order on Monday (working day) before 12:00 Noon PST and the order is shipped on Monday you will receive the order only on Wednesday. UPS does not count the day of the order.
  • Business days are Monday-Friday, excluding scheduled fulfillment center closures.
  • We do not process, ship or deliver orders on Saturdays or Sundays.

PLEASE NOTE:

  • You will receive an email notification once your order ships.
  • Allow approximately 1 day, business days (Monday – Friday) for tracking information to update.

INTERNATIONAL SHIPPING POLICY

We do not accept or ship International Orders.

 

SHIPPING AND RETURNS, and PROBLEMS WITH ORDERS:

CAN I CHANGE MY ORDER?
Due to the speed of processing we are unable cancel or amend an order in any way once submitted.

WHAT TO DO IF MY ORDER IS LOST OR MISSING?
Couriers will frequently stash or leave the shipment with a present party (Such as a property office) to prevent theft. We encourage looking around for the order and if still not located please send email to orders@carbopro.com or carbopro@yahoo.com  

 

WHY ISN'T MY DISCOUNT/COUPON CODE WORKING?
It may have expired, or you are no longer eligible for the Discount.

WHAT IS YOUR RETURN POLICY?
Product purchased from carbopro.com is eligible for return only if it unopened, and such unopened items should be sent back to us within the first 30 days of receipt. To process a return we require authorization, please contact Customer Care orders@carbopro.com or carbopro@yahoo.com with your order details before sending any return.

NOTE: If you send a return without authorization, we will not know of the return and no action will be processed automatically.

Shipping is non-refundable under any circumstance.

 

I CAN'T LOG INTO MY ACCOUNT?

You are able to request a password reset request for your account orders@carbopro.com or carbopro@yahoo.com  Please note Temporary Password will be sent to the email you have entered in the request reset process. Please check your SAPM folder.

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